The Yank: None. No complaints.
We needed a screw and in order to ensure that we got the right one, we took a sample screw with us. When my husband asked one of the staff for the kind of screw we needed, he showed us one that was tiny and in order to show him what we needed my husband placed the screw we carried along with us on the table. For some weird unexplainable reason the staff took the screw we had brought along and put it into his box of screws and insisted that we brought along the smaller one he had shown us. We ended up having to buy the screw we took along and 1 additional to meet our needs.
Great people, great selection and fair pricing. Somehow the staff manages to pack in an extraordinary amount of product selection in a, relatively, small building.
We have visited this store about 3-4 times and while the staff aren’t particularly friendly or warm like in other stores, we always did get what we wanted and so we had no issues. That was until the visit my husband made today.
Would not return and definitely will not recommend this store either.
The Yin: The store is always clean and well organized, with a friendly and helpful staff.
The screws were only $0.30 a piece, so my rant here is not about the cost, it’s about being cheated. When my husband tried to point out that he had taken back the wrong screw the man started to get rude!!!! Seriously, is your business so bad that you got to cheat customers for $0.30????
The staff here really welcome you to the store and they definitely offer help in a non intrusive way. The manager is a friendly person also and seems to have a good rapport with customers. Great place to get tools, hardware, cleaning supplies you name it.
Tremendous service from these folks! I walked in, was greeted, a floor salesperson showed me to the exact location of what I was looking for, and an additional cashier jumped in to check me out quickly! Fantastic!
Not that the store is small, not really, just compared to the big box stores, it is a bit diminutive. Yet instead of taking away from the experience, their size, coupled with their experience and knowledge, just adds to it.
Seriously folks, this neighborhood True Value is the best around!
Alexander True Value Hardware is a US Hardware Store based in Farmington, Michigan. Alexander True Value Hardware is located at 22104 Farmington Rd, Farmington, MI 48336, USA.
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